FAQ Questions

Questions And Answers

Q. How long will the process take?

A. We have a four day turn around on most restoration jobs, we aim to complete more complex and detailed work within 7 days, for more urgent projects required within 24-36 hours a 10% deposit of the free quote is required before work can commence.

Q. How much does it cost?

A. Most restoration prices range from  £ 12.95 up to  £ 42.95  but in some cases (i.e. extensive damage) it may be higher. There is a discount of 10% on orders over £100.

Q. Do you alter the original photo?

A. No. We only work on the digital file scanned from your original photo.

Q. Is there a minimum order?

A. No. A single image is or even part of an image is absolutely fine.

Q. Is postage included?

A. If you have sent your photos to us by post we will return them via Royal Mail registered post, the cost for this will be added on to the total usually around £2.75

Q. Will my original picture be safe?

A. Yes. We will handle and scan your photos with great care, We do not hold on to them your photos are sent back to you often the same day we receive them.

Q. Can I email photographs to you?

A. Yes. But remember there is a file size limit when using email. For best results use our file uploader here on our website up to 30mb per file

Q. Can you replace missing parts of a picture?

A. Yes. we can repair or replace objects, parts, people, whole background if needed.

Q. Can you do photomontages?

A. Yes. holidays, birthdays, wedding, friends; just let us know what you want.

Q. What file types can you accept?

A. You can send us files in these formats: *.jpg *.tiff *.psd *.png *.gif *.pdf *.zip

Q. How do you work out what to charge?

A. We have been restoring photos for over 7 years. We will study your photo/photos and listen to what you would like to be done, we calculate how long it would take and how much it would cost from our experience.

Q. Is your work guaranteed?

A. Yes. You have a 7 day money back guarantee.

Q. Do I get a discount on large orders?

A. Yes. Order over £100 get 10% discount on the total price.